Frequently Asked Questions
Everything you need to know about your premium audio experience.
What shipping methods are available for Sennheiser and Sonova products?
We offer standard and express shipping options via DHL and UPS. Delivery times typically range from 2–5 business days depending on your location.
How do I return a product if I am not satisfied?
You can return any product within 30 days of receipt. Please ensure the item is in its original packaging and use the prepaid return label provided in our online return portal.
Do your headphones and earbuds come with a warranty?
Yes, all Sonova consumer hearing products come with a 2-year manufacturer warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are software updates available for my wireless devices?
Yes, you can update your device firmware through the Smart Control App, available for both iOS and Android, to ensure optimal performance and new features.